10 mandamientos para la mejora continua de un servicio

Cuántas veces escuchamos las mismas quejas de nuestros usuarios pero no buscamos soluciones. Quizás el día a día nos lleva a gestionar tareas urgentes y nos olvidamos de esos casos.

👌Así que hoy te compartimos los 10 mandamientos para la mejora continua de un servicio o producto que te permitirán tener una visión más clara de lo que tienes que hacer.

Imagínate que tu servicio al cliente esta deficiente:

  1. Este problema crea una oportunidad.
  2. Preguntémonos por qué está pasando esta deficiencia.
  3. Debemos realizar un brainstorming y tomar ideas.
  4. Pensar en las soluciones posibles.
  5. Repasemos las ideas y evaluamos.
  6. No aceptar excusas ni objeciones, siempre se puede lograr.
  7. Elegir la solución óptima.
  8. Corregir inmediatamente lo que estaba causando la deficiencia en el servicio.
  9. No siempre necesitamos dinero para solucionar algo, simplemente tenemos que ser creativos, ingeniosos.
  10. La mejora continua no tiene fin, ya que siempre habrá algo que mejorar o adaptar.

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