4 razones por la cual un cliente no realiza una queja

Si piensas que no tienes quejas porque lo estas haciendo excelentemente bien,  quizás debas evaluar tus procesos para realizar mejoras continuas.

Hoy queremos decirte que una gran parte de tus clientes no expresarán sus quejas por una de estas razones.

  1. El cliente piensa que no hará ningún cambio el realizar una queja.

  2. No le importa , ya que no volverá a consumir ese servicio o producto

  3. El cliente no ve que la empresa le de importancia a las quejas ni ve un proceso para esos fines.

  4. El cliente no quiere perder su tiempo, ni molestarse, ya que posiblemente ni será resarcido.

Si el cliente no expresa sus quejas porque no ve un buzón de quejas, no ve ni un departamento de servicio al cliente, ni siquiera la motivación de externar sus sugerencias, es precisamente esta debilidad que hará que el usuario siga de largo.

Coméntanos, si te pones en los zapatos del cliente por qué otra razón no realizarías una reclamación y cómo solucionarías ese inconveniente.

Te estaremos leyendo en los comentarios 👇🏻👇🏻

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