Entrevista “Con qué se como eso de Gestión en Salud”

Kenia González lleva, de la mano de un equipo, la formación en gestión en salud en República Dominicana y trabaja en uno de los hospitales más importantes del país. Su trabajo la ha insertado como una experta de altos calibres.

Y muchos oyen hablar de sus temas, como eso de la gestión en salud, pero también se preguntan, ¿con qué se come eso?

Para hablar del tema Resumen de Salud entrevistó la especialista, quien es directora de la División Capacitación y Consultoría de Serenc Group Comunicación Creativa.

Les dejamos el contenido de la entrevista:

¿Cuál es la importancia de la educación en gestión de salud?

La educación juega un rol importante cuando de gestión en salud hablamos. Recordemos que sobre todo en nuestro país, la formación en salud está todavía muy enfocada al desarrollo de conocimientos y destrezas desde el punto de vista clínico; por lo tanto las habilidades para gestionar y administrar hay que aprenderlas.

De la adecuada gestión, depende la sostenibilidad del sistema de salud, no solo en República Dominicana donde la inversión del PIB en sumamente baja, sino en cualquier parte del mundo. Planificar, organizar, dirigir, medir, controlar objetivos, recursos y procesos para lograr resultados mediante un plan de acción que lo ejecuta todo un equipo de trabajo, forman parte del concepto que debemos manejar sobre gestión en salud.

Y son esos pasos, que están bien definidos y estructurados, los cuales se logran a través de una adecuada gestión del conocimiento de todos los líderes que intervienen en la toma de decisión del sistema de salud, sin importar el rol que desempeñe dentro del mismo.

 ¿En qué medida mejoran los servicios de salud con buena formación de sus recursos humanos?

Siempre digo que un personal bien capacitado tiene mayores probabilidades de éxitos que aquellos que no lo están. Cuando quienes realizan y hacen posible el trabajo en el día a día, son conscientes, no solo del cómo, sino del porqué y para qué deben hacer las cosas; los resultados son totalmente diferentes y generalmente extraordinarios.

En salud debemos formar y capacitar tanto en el desarrollo del ser de los colaboradores, para que brinden un servicio con empatía y humanizado; para que se sientan orgullosos y felices de la posibilidad que tienen de mejorar la condición de vida y de salud de los usuarios; así como en el desarrollo de destrezas y técnicas para gestionar, para planificar estratégicamente, para medir y mejorar procesos.

Se requiere aprender a desarrollar políticas y estrategias innovadoras; a pensar desde la experiencia del usuario, establecer controles, entrenar y transmitir un enfoque hacia la calidad y seguridad de la atención a los pacientes y su familia, tener claramente definida una cartera de servicios donde todos dentro de la institución estén conscientes de su misión, desde la entrada hasta la salida del usuario.

Cada día que pasa los usuarios se hacen más conscientes de sus derechos; se tornan más activos, están más informados, son más exigentes; son pacientes de altas expectativas que esperan ser atendidos por personas competentes; y la competencia la da el entrenamiento, la capacitación y la experiencia.

 ¿Qué impacto tendrá en el turismo médico la buena gestión en salud?

El desarrollo del turismo médico en el país dependerá en gran medida del nivel de gestión que se logre y de la garantía en el cumplimiento de estándares internacionales de calidad en la atención a los pacientes. Si se hace una buena gestión en salud, las posibilidades serán amplias para República Dominicana. Sé que se han dado pasos importantes y se sigue trabajando en el tema.

En gestión hay que mostrar resultados, indicadores, alto nivel de desempeño y estar amparados en acreditaciones internacionales que garantizan el cumplimiento de una serie de estándares que brindan confianza y seguridad a los receptores del servicio.

¿Quién Kenia González?

Directora división Capacitación y Consultoría
Serenc Group Comunicación Creativa

Es licenciada en Comunicación Social, Maestría en Gerencia de la Comunicación Corporativa, Especialidad en Gerencia de Calidad en Salud y actualmente cursa un Máster en Gestión Hospitalaria en la Escuela de Organización Industrial (EOI) de España. Cuenta con una Certificación Internacional en Servicio al Cliente y Cultura de Servicio.

Tiene más de diez años de experiencia impartiendo capacitaciones especializadas, destacándose en gestión del servicio, comunicación, liderazgo, supervisión y gestión del personal. Actualmente labora como Gerente de Atención al Usuario de una prestigiosa institución de salud y es Directora de Serenc Group Comunicación Creativa, empresa especializada en consultoría y capacitaciones para el sector salud y de servicios.


56 Replies to “Entrevista “Con qué se como eso de Gestión en Salud””

  1. Howdy! I know this is kinda off topic nevertheless I’d figured I’d ask.
    Would you be interested in trading links or maybe guest writing a blog post or vice-versa?
    My site covers a lot of the same subjects as yours and I think we could greatly
    benefit from each other. If you are interested feel free to send me an e-mail.
    I look forward to hearing from you! Great blog by the way!

  2. I’ve been browsing on-line more than three hours these days,
    yet I by no means discovered any interesting article like yours.
    It’s beautiful worth enough for me. In my view, if all website owners and bloggers made excellent content as you probably did,
    the net will probably be much more helpful than ever before.

  3. An outstanding share! I’ve just forwarded this onto a friend who
    had been doing a little research on this. And he in fact ordered me dinner
    due to the fact that I found it for him… lol. So let me reword this….
    Thank YOU for the meal!! But yeah, thanx for spending the time to talk about this subject here on your blog.

    Here is my website … Muama Translator

  4. Wonderful site you have here but I was curious about if you knew of any user discussion forums that cover the same
    topics talked about here? I’d really like to be a
    part of group where I can get responses from other knowledgeable people that share the same interest.
    If you have any recommendations, please let me know.
    Many thanks!

  5. I’m not sure exactly why but this site is loading extremely slow for me.
    Is anyone else having this problem or is it a issue on my end?
    I’ll check back later on and see if the problem still exists.

  6. Hello There. I found your blog using msn. This is an extremely well written article.

    I’ll be sure to bookmark it and come back to read more of your useful
    info. Thanks for the post. I’ll definitely comeback.

    Also visit my page … ACV Advanced (theocratic.net)

  7. Thanks for your marvelous posting! I seriously
    enjoyed reading it, you are a great author.I
    will make sure to bookmark your blog and will
    often come back someday. I want to encourage you to continue your great posts, have a nice weekend!

    Visit my webpage – Dermicell Reviews (lasix3.us)

  8. Today, I went to the beach with my kids. I found a sea shell and
    gave it to my 4 year old daughter and said “You can hear the ocean if you put this to your ear.” She put the shell to her ear
    and screamed. There was a hermit crab inside and
    it pinched her ear. She never wants to go back! LoL I know this is entirely
    off topic but I had to tell someone!

  9. I’ve been exploring for a little for any high quality
    articles or blog posts in this kind of house . Exploring in Yahoo I finally stumbled upon this website.
    Reading this information So i am satisfied to express that I have a
    very just right uncanny feeling I found out just
    what I needed. I such a lot certainly will
    make certain to don?t disregard this site and provides it a look

    Visit my website EcoCel Gas Saver

  10. Nice post. I was checking constantly this blog and I am impressed!
    Extremely useful information particularly the last part 🙂 I care
    for such information much. I was seeking this particular info for a very long time.

    Thank you and best of luck.

    Here is my web page: Keto Boom

  11. Simply want to say your article is as amazing. The clearness in your submit is
    simply cool and that i can suppose you’re a professional on this subject.
    Fine together with your permission let me to snatch
    your feed to stay up to date with forthcoming post. Thank you one million and please keep up the rewarding work.

    Also visit my webpage :: Eggplant Explosion Reviews

  12. Hello there, There’s no doubt that your website could possibly be having browser
    compatibility issues. When I look at your website in Safari, it looks fine however, if opening in IE,
    it’s got some overlapping issues. I simply wanted to give you a quick heads up!
    Aside from that, fantastic site!

    Feel free to visit my homepage: hengheng2 playboy2

  13. Great beat ! I would like to apprentice while you amend your site, how could i subscribe for
    a blog web site? The account aided me a acceptable deal.
    I had been a little bit acquainted of this your broadcast
    offered bright clear idea

    Review my homepage :: 918kiss plus original

  14. I think that what you posted made a ton of sense. But, think on this, suppose you
    were to write a killer headline? I ain’t saying your information is not good, but
    what if you added a post title that makes people
    want more? I mean Entrevista “Con qué se como eso de Gestión en Salud”
    – Serenc Group is kinda plain. You ought to peek at Yahoo’s front page and see how they create post headlines to get
    people interested. You might add a related video or a picture or two to get readers
    interested about everything’ve written. In my opinion,
    it might make your website a little bit more interesting.

    my web-site – Niagara XL Supplement

  15. I’m amazed, I must say. Rarely do I come across a
    blog that’s equally educative and entertaining, and without a doubt, you’ve hit the nail on the head.
    The issue is something that too few men and women are speaking intelligently
    about. Now i’m very happy that I stumbled across this in my
    search for something concerning this.

  16. I intended to compose you the little word just to thank you very much again with the nice
    tricks you’ve provided above. It’s so shockingly open-handed
    with you to deliver publicly exactly what many
    of us could possibly have advertised as an e-book to help make some dough for their own end, principally
    now that you could have done it if you decided. These secrets likewise worked
    like the great way to comprehend other people
    online have a similar passion much like my own to realize
    a great deal more around this problem. I know there are
    several more pleasurable periods up front for those who view your blog post.

    Here is my web-site: Burst Audio Earbuds, http://www.fotosombra.com.br,

  17. I believe everything published made a ton of sense.
    However, what about this? what if you typed a catchier title?
    I ain’t saying your content is not solid., but suppose you added something to possibly get a person’s attention? I mean Entrevista “Con qué se como
    eso de Gestión en Salud” – Serenc Group is kinda plain. You ought to look at Yahoo’s front page and note how
    they write post headlines to grab viewers to open the
    links. You might try adding a video or a related pic or two to get readers
    interested about everything’ve got to say. In my opinion, it could
    bring your website a little livelier.

  18. Just want to say your article is as surprising.
    The clarity in your post is just cool and that i could think you are an expert in this subject.
    Well along with your permission allow me to snatch your RSS
    feed to keep up to date with forthcoming post.

    Thank you 1,000,000 and please continue the rewarding

    Here is my web site: MosqiStop Reviews – librarius.main.jp,

  19. I have to show thanks to you just for rescuing me from this situation. Because of browsing throughout the world-wide-web
    and coming across recommendations which were not beneficial,
    I thought my life was done. Existing without the presence
    of answers to the difficulties you have sorted out by way of your article content is a serious case, as well as the kind which could have negatively affected my career if I hadn’t come across your blog.
    Your own personal competence and kindness in maneuvering every item was vital.

    I am not sure what I would’ve done if I had not come across such a subject like
    this. I am able to at this point look ahead to my future.
    Thank you so much for this reliable and effective help.
    I won’t hesitate to refer the website to any individual who
    needs to have guide about this issue.

    Feel free to surf to my web site Crypto Advantage App

  20. This is really interesting, You’re a very skilled
    blogger. I have joined your rss feed and look forward to seeking more of your fantastic post.
    Also, I’ve shared your web site in my social networks!

    Feel free to visit my web-site; Profit Edge

Deja una respuesta

Tu dirección de correo electrónico no será publicada. Los campos obligatorios están marcados con *